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Delivery Policy
Echoes of Heritage – Delivery and Return Policy
Effective Date: 23/03/2023
1. Delivery Policy
1.1 Shipping and Delivery
We strive to process and dispatch orders promptly to ensure a smooth delivery experience for our customers. The shipping times may vary based on the destination and the availability of the products. You will be provided with an estimated delivery date during the checkout process.
1.2 Shipping Costs
All shipping costs is free. Any customs duties or taxes imposed during international shipping are the responsibility of the customer.
1.3 Delivery Confirmation
Upon successful delivery, you will receive a confirmation email containing the details of your order and a tracking number to monitor the status of your shipment. If you encounter any issues with the delivery, please contact our customer service team at admin@echoesofheritage.org
1.4 Lost or Delayed Shipments
In the rare event of a lost or significantly delayed shipment, please reach out to our customer service team, and we will investigate the matter promptly. We may offer a replacement or issue a refund based on the outcome of our investigation.
2. Return and Refund Policy
2.1 Eligibility for Returns
We want you to be satisfied with your purchase from Echoes of Heritage. If you are not entirely pleased with your order, you may be eligible for a return under the following conditions:
- The item must be in its original condition.
- The return request must be initiated within 1 working day(s) of receiving the product.
2.2 Return Process
To initiate a return, please contact our customer service team at admin@echoesofheritage.org with your order number and a detailed reason for the return. We will provide you with instructions on returning the item.
2.3 Refund Process
Upon receiving and inspecting the returned item, we will process your refund within 3 working business days. The refund will be issued using the original payment method. Please note that shipping costs for all return item is free.
2.4 Damaged or Defective Items
If your order arrives damaged or with defects, please contact us immediately with supporting documentation such as photographs. We will then decide if to arrange for a replacement or issue a refund for the damaged or defective item.
2.5 Non-Returnable Items
Certain items, including personalised or customised products, may not be eligible for return.
3. Contact Information
If you have any questions or concerns about our Delivery and Return Policy, please contact us at info@echoesofheritage.org
Thank you for choosing Echoes of Heritage. We value your satisfaction and strive to provide an exceptional shopping experience.
35 Berkeley Square
Berkeley Suite
Mayfair
London
W1J 5BF
UK.
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